Data & Privacy

This page explains, in plain words, what the Tresane platform keeps about you, who can see it, how we use AI, and what you can ask of us. If anything here is unclear, email support@tresane.com and a person will answer within two business days.

Who takes part

Depending on how your organization works with us, you may be one or more of these.

Your organization's lead or coordinator

The person, or people, your organization names to run its work with Tresane.

A participant

Someone taking an assessment, working with a coach, or taking part in a team or cohort.

A respondent

A colleague a participant has asked for feedback in a 360 assessment.

A reader

Someone we have shared an insight or tool with, before any formal work begins.

What we keep

Your name and email address, and the organization and teams you are part of.
Your answers to any assessment or questionnaire you are invited to, such as the WeQ assessments, Getting Started, What Matters Now, or a short set of questions before a strategy session.
Coaching session records: the date, a short theme, what you and your coach agreed to do next, your coach’s notes, and any reflection you choose to write after a session.
Things you do in your portal: pieces you mark as useful, questions you ask Ask Tresane, and messages in your team’s space.
Email records: which emails we sent you and whether they were delivered. We do not track whether you open them or which links you click.
Scheduling: the name, email and time on a booking you make with us through Calendly.

Who can see it

You can see your own answers, reports and session records in your portal.
Your Tresane coach can see everything above for the people they work with.
Your organization's lead or coordinator can see who is taking part and how it is going, and can open individual reports and coaching session records for people in their own organization.
Team answers to open questions, such as Getting Started, are read with names only by your Tresane coach. The team sees one combined picture of themes, never who said what.
What Matters Now answers are read by you and your Tresane coach only.

No one outside your organization and your Tresane team can reach your information. Every request in the platform is checked against the person asking before anything is shown or changed.

If you give 360 feedback

Your name is never shown to the person you gave feedback to. Scores are averaged. A group of fewer than three people is combined with others, and if fewer than three people have responded in all, nothing from others is shown until three have. Written comments are shown word for word, without your name or your relationship. Your Tresane coach can see results by group to guide the conversation.

How we use AI

We use Claude, made by Anthropic, as a writing and thinking assistant. A person always reviews what it produces before anyone else sees it, and nothing it drafts is sent on its own.

After a coaching call

Your coach may give Claude the call's transcript. It drafts a short summary, the follow-up email, next steps, and suggestions for pieces worth reading. Your coach reviews all of it. The transcript itself is held encrypted only while this runs, and is deleted within an hour.

Team questionnaires

Before Claude reads a team's open answers to draft the combined picture, every name is replaced with a number.

Ask Tresane

When you ask a question in your portal, Claude answers from Tresane's own library. Your question is sent without your name.

Behind the scenes

We use Claude to help write and refine Tresane's own content and proposals.

Your individual assessment scores and your own report are never sent to AI. Anthropic does not use information sent through its business service to train its models.

Recording calls

Your coach records coaching calls with Plaud, a recording device and service, so nothing said has to be scribbled down and the follow-up is accurate. You will hear this at the start of your first call, and you can always ask for a call not to be recorded. Once the transcript has been processed, your coach deletes the recording.

The services that help us run the platform

We never sell your information. We share it only with the companies that run parts of the platform for us, and only so they can do that job.

Supabase: our database and sign-in.
Vercel: hosts the platform.
Anthropic: the AI described above.
Resend: sends our emails.
PDFShift: turns a report into a PDF when one is requested.
Calendly: scheduling.
Plaud: call recordings, as above.

How long we keep it

Call transcripts: deleted within an hour of processing.
Everything else: kept while your organization works with Tresane, so your history and progress stay with you. We review closed engagements once a year and delete what is no longer needed. You can ask us to delete your information at any time.
Reports are not stored as files. A report is built from your answers each time it is opened.

What you can ask of us

A copy of your information, in a readable format.
A correction, if something is wrong.
Deletion, at any time.

Email support@tresane.com. We will do it within 10 business days.

If something goes wrong

If your information is ever exposed, we will tell you and your organization within 72 hours of finding out, say what happened, and say what we are doing about it.

Questions about your information? Email support@tresane.com and a person will answer within two business days.

Tresane, LLC · tresane.com